Remove free answerphone service from landline
on 15-12-2024 08:14 PM
Message 4 of 4
My elderly mother can’t get to the phone before the answerphone cuts in.
This is NOT the premium answer service - I’ve checked her online account and that box is already unticked.
The talktalk helpline didn’t manage to remove the service despite me spending nearly 2 hours explaining the issue.
We just want the service entirely removed. Just let the phone ring and ring until mum picks up.
Please could someone help? I tried calling BT 0800 5875252 as someone else suggested but that’s only for stopping text converted to voicemail messages.
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3 REPLIES 3
on 29-01-2025 07:58 AM
Message 1 of 4
Thanks for the update.
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on 28-01-2025 04:08 PM
Message 2 of 4
The problem was solved thanks to Arne. Entirely my fault, mum had a phone in her office which I had not realised was an answerphone…. Unplugged it and problem solved.
Sorry TalkTalk I was cursing you but it was my error 😬…
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on 16-12-2024 09:37 AM
Message 3 of 4
Hi @Flash44
Can you add you mothers account number to your community profile and I can try to help
Thank you
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