My elderly mother can’t get to the phone before the answerphone cuts in.
This is NOT the premium answer service - I’ve checked her online account and that box is already unticked.
The talktalk helpline didn’t manage to remove the service despite me spending nearly 2 hours explaining the issue.
We just want the service entirely removed. Just let the phone ring and ring until mum picks up.
Please could someone help? I tried calling BT 0800 5875252 as someone else suggested but that’s only for stopping text converted to voicemail messages.
