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Home Phone

Get help with your TalkTalk landline and calling features.

Voip phon connection

MikeS86
Team Player
Private Message TalkTalk

on ‎21-08-2024 12:35 PM

Message 6 of 6

Hi, about an hour  ago the Open reach engineers finished connecting to the fast fibre cable.  I now have the 150mbs no problem.  My question is at the moment when I dial out ( from home phone to my mobile phone and visa vesa ) I get  the ringing tone but not connecting to the other phone.  Does it take time for Talktalk to fix the connection if so how long does it usually take.

MikS86

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to MikeS86

on ‎21-08-2024 02:49 PM

Message 1 of 6

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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MikeS86
Team Player
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎21-08-2024 02:38 PM

Message 2 of 6

Thanks for quick response,  stay safe and well

MikeS86

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to MikeS86

on ‎21-08-2024 02:30 PM

Message 3 of 6

Hi

 

It should not be too long.  Once the installation is complete, We should receive confirmation and our systems can then be updated. 

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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MikeS86
Team Player
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎21-08-2024 02:24 PM

Message 4 of 6

Hi Karl thanks for that how long does it take to go active when Fibre is installed or is it up to Talktalk ?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-08-2024 01:45 PM

Message 5 of 6

Hi

 

I can see you have called in recently and our Teams have advised the service is not yet active on our systems.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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