Wrong email correspondence address so I can't renew

[Dee-S]

My email correspondence address is listed differently from the one you send the bills to every month. This 'correspondence' email address is an address I have never used and never have access to! Where has it come from? When I try to renew the contract Talk Talk sends it to the wrong email address every time & not the one I use to pay the bills. Why can you not use the one I've been paying the bills with and receiving my statement with for years? How do I renew when I can't get a contract even though you do have a working email address for me?

[Arne-TalkTalk]

Hi Dee-S

Is this still an issue? 

Can you add your account number to your community profile the next step would be to de-register the account from My Account and allow you to re-register to clear the old address.

[Dee-S]

No, it won't let me change the correspondence address only the existing billing address.

[Arne-TalkTalk]

Thank you , Are you able to log into My Account and goto account details and logins and change the correspondence email addresss?

[Dee-S]

Yes. The email address I used to log in is the same one as you use to bill me and taht one is correct. Tiscali have been defunct for about ten years or more.

[Arne-TalkTalk]

Hi @Dee-S

The email address in question was used to sign up in 2014, is the corrrect address the one in you have used to log into the community? 

[Gliwmaeden2]

Just phone 03451 720088 [closes 6pm Saturday, then open Monday to Friday till 7pm] or use Chat, @Dee-S.

You'll usually get a better deal that way anyway. 

Ask to speak to the Loyalty team. 

Inform them about changing the correspondence address if you are unable to alter it yourself.