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Wrong email correspondence address so I can't renew

Dee-S
Visitor
Private Message TalkTalk
Message 6 of 6

My email correspondence address is listed differently from the one you send the bills to every month. This 'correspondence' email address is an address I have never used and never have access to! Where has it come from? When I try to renew the contract Talk Talk sends it to the wrong email address every time & not the one I use to pay the bills. Why can you not use the one I've been paying the bills with and receiving my statement with for years? How do I renew when I can't get a contract even though you do have a working email address for me?

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5 REPLIES 5

Message 1 of 6

No, it won't let me change the correspondence address only the existing billing address.

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Message 2 of 6

Thank you , Are you able to log into My Account and goto account details and logins and change the correspondence email addresss?

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Message 3 of 6

Yes. The email address I used to log in is the same one as you use to bill me and taht one is correct. Tiscali have been defunct for about ten years or more.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi @Dee-S

 

The email address in question was used to sign up in 2014, is the corrrect address the one in you have used to log into the community? 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Just phone 03451 720088 [closes 6pm Saturday, then open Monday to Friday till 7pm] or use Chat, @Dee-S.

 

You'll usually get a better deal that way anyway. 

 

Ask to speak to the Loyalty team. 

 

Inform them about changing the correspondence address if you are unable to alter it yourself. 

Gliwmaeden2, a fellow customer.
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