home phone

[andrew66]

i have an intermittent problem with the phone, i tried calling TT but cant get to speak to a human, i tried live chat but they just read a script that the problem doesnt fall into, i have asked them to phone me to discuss it but they refuse saying they cant phone, where do i go from here ? or do i just go to another provider ?

[andrew66]

yes both phones have been connected to the test socket and the symptoms are the same, your just asking me to do the same as online chat and i have still get a coonection thats intermittent, i am sick to death of running in circles with TT

[Chris-TalkTalk]

OK thanks. Is the telephone currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Chris

[andrew66]

symptoms are, 1st, pick up phone, get dial tone, numbers dialed but stays on dial tone, hang up try again and may or may not work. 2nd on incoming calls other person may or may not hear me, hang up try again and may or may not work. its the same with both cordless and corded phones.

[Chris-TalkTalk]

Hi andrew66,

Could you explain what the problem is and we'll take a look at it for you

Chris

[KeithFrench]

What is the nature of the problem that you have with your landline? I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

If you do not get TalkTalk to fix it, there is every chance the fault will still be there if you moved to a new ISP.