Get help with your TalkTalk landline and calling features.
on 16-10-2023 11:25 AM
Having huge problems with my landline since having full fibre installed. Started with caller display or not because I sometimes get the number displayed, sometimes, same number same locality but more times than enough it says new call. Then I am having problems with what I call silent calls, these come through at 5 mins past the hour and 35 minutes to the hour 24 hours a day but the phone does not ring. It says missed call 48 times a day. I have tried the chat agents who promise it will be sorted many many times but nothing changes. I have caller display switched on as well as call safe, I have no telephone number to be able to block and if I am quick to answer the phone no-one is on the other end, just another missed call. At the end of my tether now, even tried getting a new phone but no difference. Please someone tell me what to do please.
on 08-02-2024 01:24 PM
Hi
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
Thanks
Karl
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on 08-02-2024 01:22 PM
No dialing tone on landlines phone
on 29-01-2024 11:33 AM
Hi Telephone01,
If you need assistance can you please start your own thread/topic and we'll be happy to help
Chris
Chris, Community Team
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on 29-01-2024 11:31 AM
Do I have to keep my telephone line as I do not use my land line, I use my mobile
on 18-10-2023 09:20 AM
That's great news swtc44, thanks for letting me know
Chris
Chris, Community Team
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on 18-10-2023 09:05 AM
Well Chris looks like whatever you did worked, I had zero missed calls this morning. Such a relief. Thank you for your patience and your help it was much appreciated.
on 17-10-2023 11:36 AM
OK thanks, we'll look into it and get back to you
Chris, Community Team
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on 17-10-2023 11:10 AM
I had high hopes as it seems I was doing something but I had missed calls at 10.44am and again at 11.05am so it seems same as usual.
on 17-10-2023 10:06 AM
Hi swtc44
Thank you. Please let us know how you get on.
Debbie
on 17-10-2023 09:56 AM
Sorry for the delay, "page not responding" again. I will do as you request and will switch off OTN and router for longer than 30 minutes. See you on the other side.
on 17-10-2023 09:30 AM
OK thanks. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest
Thanks
Chris
Chris, Community Team
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on 17-10-2023 09:24 AM
Yes Chris, still coming in, the last one was 9.05am so expecting another at 9.35am.
on 17-10-2023 09:14 AM
And those missed calls are definitely after I posted yesterday?
Thanks
Chris
Chris, Community Team
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on 17-10-2023 09:04 AM
Sorry Chris everything is not ok this morning, I got up to 31 missed calls and counting. Back to the drawing board.
on 16-10-2023 03:34 PM
The missed call every 30 minutes should now be resolved, could you monitor this evening and let me know if everything is now OK
Chris
Chris, Community Team
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on 16-10-2023 03:04 PM
OK thanks. I try to get the missed call every 30 minutes issue resolved. I've asked one of our network engineers to take a look, I'll let you know when I receive an update
Chris
Chris, Community Team
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on 16-10-2023 02:08 PM
I only have one device, a desk top that I have had for about a year. If it was my pc wouldnt I have the same trouble with all of my browsing?. It took 7 waits before I could answer this question.
on 16-10-2023 01:52 PM
Do you get the same issue on more than one device?
Chris, Community Team
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on 16-10-2023 01:46 PM
I use Microsoft edge normally Chris but yesterday I tried Duck Duck go and still couldnt connect with TT.
on 16-10-2023 01:41 PM
Which internet browser are you using. Have you tried more than one internet browser?
Chris
Chris, Community Team
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