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need to cancel a open reach engineer booked for tomorrow morning

grandpops
Team Player
Message 5 of 5

urgent 

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi grandpops,

 

I'm sorry for the delay, thanks for the update.

 

Thanks

 

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Message 2 of 5

Thanks for the info and thank god for online chat. Would have cost me £65 if i hadn't cancelled engineer.

 

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Message 3 of 5

Good to hear that you managed to reach help, @grandpops.

 

If you need to phone Talktalk for any reason at the moment, lines are not open on Sunday, except for customers registered as vulnerable. 

 

The full list of hours can be found here:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Gliwmaeden2, a fellow customer.

grandpops
Team Player
Message 4 of 5

Resolved in online chat very speedily. Great outcome after trying to phone them all morning.