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noisy line incoming call drops internet needs fixing

TalkBob1
First Timer
Message 2 of 2

noisy line incoming call drops internet needs fixing. Crackles on landline makes calls impossible.

 

When I answer incoming call the internet drops.

 

Worse after rain.

B
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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi TalkBob1

 

I'm really sorry to hear this.

 

The line is clear - No faults detected.

 

Can just check, was the noise still present with a different phone at the test socket, with the router removed from the line?

 

Thanks

 

Debbie

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