"Please check line cord"

[Adambr1]

I have had the message "Please check line cord" on my handset for the past few weeks. I bought a new handset and it says the same thing. How can we get help with this?

[Michelle-TalkTalk]

Afternoon Adam,

No problem, thanks for letting us know 🙂

Michelle 🙂

[Adambr1]

Hi - no - an engineer visit has been arranged. Thanks 

[Michelle-TalkTalk]

Hi @Adambr1 

Do you still need assistance with this fault?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Adam,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

What package are you on? Is this a traditional landline or the new Digital Voice via Full Fibre?

The error basically means that your DECT cordless phone handset cannot detect the phone line for whatever reason. As you have already found out, this is very unlikely to be a fault with the handset/base station itself.

[Divsec]

Hi @Adambr1 other than the message, are you able to make and receive calls and is there any noise on the line?