TeamViewer blocked

[Robsy]

 My teamviewer is also blocked and your colleagues on chat simply fobbed me off with a generic email.

Could you restore my teamviewer access and my shutdown remote access.

[Gondola]

Hi Robsy

Here's the advice (below) on unblocking TeamViewer. I'm aware that in some circumstances it may not immediately enable TeamViewer so let me know if it doesn't work for you.  If it doesn't work then also let me know your router model (top of the label on the back of the router e.g. HG633 or DSL-3782 for example)

To use remote access sites like TeamViewer, switch off Scam Protection in your MyAccount

• Log in to My Account
• Click on MyServices on the grey header bar
• Click on View HomeSafe settings
• Click on Scam Protection Off
  You will receive a warning notice to the effect that TalkTalk will never ask you to switch off Scam Protection.
• Clear your browser cache

• Wait 5 minutes for the switch off to take effect

  Having switched off Scam Protection you'll be able to use remote access websites like TeamViewer.

  Help with HomeSafe Scam Protection (Click here)

[MikWalker]

Greetings,

F.Y.I.
As a new (from 15th of March) fibre customer, I've had TeamViewer working from switch-over without any faults (working both ways, Home -> Work and Work -Home). I'm using Version 12.0.95388

Mik

[Robsy]

Hi Mik, does that include connecting using an android app to your home pc on the same home network. That is the problem I have. I'm able to connect over 3g or from other computers on different networks but for my needs at home I need to be able to control a home server from an Android device.

Thanks

[MikWalker]

Hi Paul,

I've not tried my Android tablet yet.  I use TeamViewer on PC to connect to my home web-server (both internally and externally) as it's headless.  I'll break out the old Samsung and give it a go and report back.

As an aside, what OS is your home server running?

Cheers,

Mik

[Robsy]

I'm running Windows 10, never had a single issue with virgin media. Afraid this is a deal breaker for me and talk talk.

[OCE_Ady]

Hi Robsy, I've reset your Homesafe. Teamviewer should be working ok for you now. Let us know how you get on. 

[OCE_Ady]

MikWalker, do you need me to reset yours too?

[MikWalker]

Hi OCE_Ady,

No, my Teamviewer access is working fine.  I was just trying to give aid to the OP.

Cheers,

Mik

[OCE_Ady]

Then thanks very much for helping out Mik. I had to ask in case you needed help. 

[Robsy]

No still not working, the problem is if I try top use the teamviewer app on my phone while connected to the network out doesn't work. I have the d link dsl3782. If this can't be resolved I will need to be releasedd from my contract as the service is not fit for purpose.

[Gondola]

Hi Paul

If you're not taking advantage of the security features of HomeSafe / KidsSafe then test with the workaround of using a different DNS setting in the router.

Try the secure Quad9 DNS and Google DNS: Primary 9.9.9.9 and Secondary 8.8.8.8

To change the DNS settings in your router, follow these steps:

• On a device connected to the router
• Open a Web browser, type http://192.168.1.1 into the address bar
• Tap Enter/Return
• Enter the username and password and click OK
  Note: The default username is admin (all in lower case). The password is on the back of the router and on the wireless card that came with the router.

For the DSL-3782 router

• In the Web browser address bar, type http://192.168.1.1/cgi-bin/New_GUI/Dns.asp
• Tap Enter/Return
• Tick 'Use the following DNS Server Address'
• Enter the preferred (Primary) and alternate (Secondary) DNS addresses
• Click the Save button

That will set up the router to allow secure website access but including access to TeamViewer.

If you subsequently choose to return to the TalkTalk DNS the numbers are 79.79.79.79 and 79.79.79.80

Here is the TalkTalk advice and router setup needed for using a Third Party DNS (Click here)

[OCE_Ady]

Hi Robsy, let us know how you get on with the alternate DNS settings. It will work as it routes you away from TT network.