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Mobile support

For any questions about your TalkTalk mobile service.

MOBILE DATA

RICKY18
First Timer
Private Message

on ‎15-02-2023 01:53 PM

Message 6 of 6

My wife has had a Doro from Talktalk for years, when it was damaged she purchased a Motorolo and changed to a Nano sim, she does not use the phone for the internet as the previous Doro did not have that facility, we have an allowance of 300 MB which we do not use but last month were charged £14 this month to date £22, tried phoning but no explanation.

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5 REPLIES 5

fr8ys
Community Star
Private Message TalkTalk

on ‎17-02-2023 10:42 AM

Message 1 of 6

You could also consider switching suppliers to one that provides Sim only deals with around 3mb of data for £5 a month. Martin Lewis is always promoting them.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-02-2023 03:17 PM

Message 2 of 6

Make sure that apps are set to ONLY update using wifi, @RICKY18.

Gliwmaeden2, a fellow customer.
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎16-02-2023 03:07 PM

Message 3 of 6

HI RICKY18

 

Thanks for you post

 

Its sounds like the new phone is accessing mobile data, Ive looked at the latest bill and mobile data is being used daily, you can see from the amounts of data used which vary from 3 MB upto 62MB that someone or an App on that phone is using it, once the usage is up thats when the charges are started. 

 

I would recommend disabling mobile data.

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fr8ys
Community Star
Private Message TalkTalk

on ‎15-02-2023 03:14 PM

Message 4 of 6

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.

 

Also include your wifes mobile number in private notes field.


Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk

on ‎15-02-2023 03:13 PM

Message 5 of 6

Whilst waiting for a reply, if your wife does not use the internet, then turn data off so the phone is not accessing any internet or email functions.

 

She may not be actively using the internet but the phone will be checking and updating the phone and apps, and if she has set an email up it will be downloading these.

 

Additionally if you take photos, are these being backed up? If so check settings and ensure backups are only done over wifi and not data.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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