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Mobile support

For any questions about your TalkTalk mobile service.

Unable to send Text messages

pedantic_p
Newbie
Private Message TalkTalk

2 hours ago

Message 11 of 11

I am unable to send Text Messages from my Mobile phone. I can receive them but not send. I went to the local phone shop yesterday and after some considerable time he told me that it was probably a fault with my SIM card  which needs refreshing. What can I do?

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10 REPLIES 10

ferguson
Community Star
Private Message TalkTalk
In response to pedantic_p

an hour ago

Message 1 of 11

I posted a link to the contact details earlier. You will need to persevere there I'm afraid, we simply can't help you here. 

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pedantic_p
Newbie
Private Message TalkTalk
In response to ferguson

2 hours ago

Message 2 of 11

Yes, the chap in the shop was very thorough. He even tried the SIM in one of his own Mobiles.

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pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

2 hours ago

Message 3 of 11

Thank you for that. It does work but "Michelle" says that the Community cannot help me . It has to be a phone call or Live Chat which i am unable to find  and I did have a telephone conversation eventually after about  45 minutes but it was difficult to understand what was being. I was sent a Security Code in an e-mail, to what end I am not sure but the phone went dead I've lost the will to Live.

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ferguson
Community Star
Private Message TalkTalk
In response to pedantic_p

2 hours ago

Message 4 of 11

You can find contact details and opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

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fr8ys
Community Star
Private Message TalkTalk
In response to pedantic_p

2 hours ago

Message 5 of 11

Apologies try this.

 

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/30...

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

2 hours ago

Message 6 of 11

Unfortunately the link which you have provided only gets access denied Error 404

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pedantic_p
Newbie
Private Message TalkTalk
In response to fr8ys

2 hours ago

Message 7 of 11

Yes, I have had it for more years than I care to remember (20 plus). I am totally computer iiliterate and a lot of the terminology passes me by but I have never had this problem before.

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ferguson
Community Star
Private Message TalkTalk

2 hours ago

Message 8 of 11

Assuming you have tried all the usual stuff like removing the SIM, restarting your phone, giving the SIM a gentle wipe and then re-inserting it etc, you need to contact TalkTalk customer services directly to arrange a SIM swap. The support team here can't help with mobile issues I'm afraid. 

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fr8ys
Community Star
Private Message TalkTalk

2 hours ago

Message 9 of 11

Ps. I've assumed you have a TalkTalk sim and not a contract or access via another provider.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

fr8ys
Community Star
Private Message TalkTalk

2 hours ago - last edited 2 hours ago

Message 10 of 11

Please see the pinned post at the top of the forum for details on how to access mobile support

https://community.talktalk.co.uk/t5/Mobile/Do-you-need-help-with-your-TalkTalk-Mobile-service/m-p/30...
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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