iMessage charges when outside the UK

[Mad_agnes]

Hi, can anyone explain how much TalkTalk charge for an iMessage when sending one from outside the UK but still in Europe. I have 500MB of data available and have just been charged £19.40 for 3 messages and had my account locked. I though data roaming would have covered these.

Any advice greatly appreciated 

[Arne-TalkTalk]

Let us know the outcome. 

[Mad_agnes]

Hi Arne, I can assure you that I’ve not gone over my 500mb as I’d only used 33mb when my account was suspended. To make matters worse my phone was working again yesterday and I managed to send 3 texts before TalkTalk suspended my account - for the 4th time now. I’m guessing that as my monthly bill has been paid by direct debit then the suspension has been lifted until I sent the 3 texts and you’ve suspended it again. I’m 85 and these things don’t exactly jump out at me that one minutes it’s working then the next it’s not until my son informs me that my account has been suspended.

Looking forward to speaking to a member of staff about this when I get home to hopefully either resolve things with TalkTalk or it’s time to look for another provider.

[Arne-TalkTalk]

Hi Mad_agnes

You will need to call the mobile team, but I suspect you may have gone over your 500mb limit.

Regards.

[Gliwmaeden2]

I'll escalate this in the hope that staff can help, but they usually say that they can't access the mobile billing system, @Mad_agnes.

You're better phoning in on 03451 720088 and speaking to the mobile department. 

[Mad_agnes]

Yes, I spoke to TalkTalk before going on holiday

[Gliwmaeden2]

Did you set up roaming before travelling, @Mad_agnes ?

It's not automatic:

https://community.talktalk.co.uk/t5/Articles/Using-TalkTalk-Mobile-abroad/ta-p/2204471