Account email change back to one previously used

[BartyA]

Due to security reasons I wish to change my account email address. I want to use an address that I had when I had an account with TT many years ago.  I am asking because when I returned to TT I was told that I would have to provide a different address ( which I did ) but I now want to revert back.   Any ideas if this is possible ?

[Gliwmaeden2]

@BartyA, please never post personal information details in the public thread. 

To PM, click on @Arne-TalkTalk's name and you will find the option to send a private message (not an email).

[BartyA]

Hi Arne,  The email address I used 10 years ago and want to revert back to is :- XXXXX REMOVED FOR SECURITY REASONS If you can get that released for me that would be great as I really want to dump Gmail because of issues I've had.  Thanks.

[Arne-TalkTalk]

@BartyA Ok , can you PM me the full email address and I can try to release it as its not one of ours. 

[ferguson]

That's my understanding, sorry. You will need to wait for a definitive answer when the support team are back online tomorrow. 

[BartyA]

Hi, That's what they told me some 10 years ago --- Can someone give me a reason why as I do not want to create a new email address and I do want to dump Gmail !

[ferguson]

You cannot use the same email address on a new account as you did on an old one. 

[BartyA]

My original email BEFORE I left TT was a BTinternet one --When I re-joined I was told I could not re-use this one and I created a Gmail address. I now want to close the Gmail for security reasons ans would rather like to use my old BTinternet one 

[Arne-TalkTalk]

Hi BartyA

Was it a domain then we own? e.g. @talktalk.net/ @Tiscali as Fr8ys has mentioned its not possible to use any domain we own for My Account. 

[fr8ys]

For security reasons TalkTalk no longer allow TalkTalk domain email addresses to be used as part of the sign-on procedure to My Account.