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Is this genuine

Janhsmn
Participant
Message 4 of 4

Just had a phone call at 8am on my landline purportedly from talk talk saying they have had a report my router has been hacked.  Is this a scam call or could it be genuine. I didn’t proceed with the call and was going to contact talktalk but cannot find anyway to do live chat or a phone number to ring them 

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3 REPLIES 3

Message 1 of 4

Hi Janhsmn, I'm glad to see that you were advised correctly that this was a scam. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 4

Thanks. I managed to find chat and they confirmed it was a scam 

Gliwmaeden2
Community Star
Message 3 of 4

Live Chat is available near the foot of this page, @Janhsmn:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Phone help also opens at 9am:

 

03451720088

 

However, yes, it is the sort of call that you should assume was a scam.

Gliwmaeden2, a fellow customer.