My Security There was a technical error

[andy1536]

I was recently migrated to TalkTalk from Shell broadband. When I login to my TalkTalk account and try to access the My Security section, I am always presented with an error message. 

There was a technical error 

We’re sorry and working hard to resolve this. Please try again later. 

It has been like this since I was migrated from shell. Can anyone help with this please? 

[Debbie-TalkTalk]

Hi andy1536

Apologies for the delay.

I'm glad to hear that everything is now working ok.

Thanks

Debbie

[andy1536]

Looks like they fixed it. Just checked and I can now access the My Security section.

[Gliwmaeden2]

@Anonymous, I have re-escalated your own thread.

It is here:

https://community.talktalk.co.uk/t5/Security/Technical-error-when-accessing-security-settings/td-p/3056554

Please follow up on there so that there is no confusion in the replies on here.

It will be after the weekend now before staff are back. 

[Anonymous]

Could you please do for me also if you can. 

[Arne-TalkTalk]

I'll see if there is a way to activate it from this side.

[andy1536]

Yes, I was looking to enable the "kids safe" feature to block inappropriate sites – like adult content, social media, gambling, drinking and drugs.  Also I would like to turn on the Virus Alerts and Scam Protection feature.

[Arne-TalkTalk]

Hi @andy1536 

I will need to log this as a fault,  

Is there any particular security feature you are trying to enable?