cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

4K BOX RECORDING PROBLEM

BLUEBIRD9631
First Timer
Private Message TalkTalk
Message 5 of 5

Hi

My 4k box has decided to dump 'future' programmed recordings. It has retained recordings already recorded (on the stick - only half full!) and will record a program which is starting. I programmed a few future recordings which showed up as usual under the 'last recorded programmes'.  However they have disappeared! 

Tried this few times and they just vanish.  Checked cables, rebooted incoming hub box, rebooted 4k box, TV working ok and plays recorded programmes from 4k box.

It is all a mystery! Why suddenly go wrong?

Thanks in anticipation.

0 Likes
4 REPLIES 4

Message 1 of 5

@Voyagersprit1 and answer the questions I've raised here please.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes

Message 2 of 5

Please return to the message board and click on start a topic, @Voyagersprit1.

 

You need to begin your own thread. 

Gliwmaeden2, a fellow customer.
0 Likes

Message 3 of 5

I am having the same problem exactly like yours and have tried to resolve the issues as you have. Still no luck

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 4 of 5

Can you try and record something that is on now and leave it to the end of the programme. Please record at least half an hour of a show.

 

Does this disappear?

 

What size usb fo you have?

 

Where did you purchase it from? eBay? Amazon 3rd party seller?

 

If so you may have bought a fake and the actual capacity is lower than you expected, and it has reached it's capacity and has no room for more, despite what the stats say. It a common thing that happens with these. I got conned too.

 

If that's the case I suggest watching what you need to and use catch-up for those you can.

 

If you remove the usb stick it's content will no longer be accessible if you reinsert it.

 

Purchase one from a local supermarket but also be aware the larger the stick the longer it takes to format it for use. Even though they say the box will accommodate a 1tb stick, other customers have found these fk not work. A 256gb is the recommended size.

 

Even if you did previously purchase from a reliable source it sounds like the drive a developed a fault and reformating is the only option, but you will lose all recordings on it.

 

Sorry it's so long winded but hope this helps.

 

Ps there are free programmes you can download that will format the drive and then write data to test the actual capacity.. a Google search should bring these up.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes