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TV Support

For help with your TalkTalk TV box, channels and apps.

4k box remote stopped working and cant use tv can i get a reacement remote

Nicky77
First Timer
Private Message TalkTalk

on ‎12-11-2024 09:19 PM

Message 6 of 6

My remote as stopped working changed batteries but only works now and again and now can't watch TV can I get a replacement remote it's 4k tv box

N lang
Labels:
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nicky77

Tuesday

Message 1 of 6

Hi

 

Did the box arrive ok, is this all up and running now ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Nicky77

on ‎13-11-2024 03:00 PM

Message 2 of 6

Hi

 

We do not have individual stocks of remotes for the 4K TV Box, so I'll have to replace the whole unit,  TV box with remote.

 

I'll send this out now.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Nicky77
First Timer
Private Message TalkTalk

on ‎13-11-2024 02:57 PM

Message 3 of 6

Done

 

N lang
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2024 07:59 AM

Message 4 of 6

Hi @Nicky77 

 

Can you please update your Community Profile to include your

 

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎12-11-2024 09:35 PM

Message 5 of 6

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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