ITVX should be a standard app on both the 4k and TV Hub. If you have one of these boxes and it's missing you will need to ensure your aerial is in and you can receive ITV in the guide and reset your box back to factory settings.
I'm guessing here, but as ITVX and Netflix are missing, that you have an old YouView box.
ITV updated the app and the software they use is no longer compatible with the YouView box hardware. The logo has been updated from the old Hub one but it does not work.
TalkTalk no longer provide boxes that record but do supply boxes that are basically streamers and have the update ITVX on them.
You might find it best to retain your box to record and invest in a Roku or Amazon fire stick which also include other free to view apps such as Pluto.
If you want a TalkTalk supplied box you will need to phone and recontract with them.
Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
