Bad signal on TV box
on 06-06-2024 09:33 PM
Message 6 of 6
Hello
We keep getting a bad signal message on our TV box intermittently and freezing of the picture. However if I attach the arial straight to the TV there are no issues. I spent an hour on the phone to support without any success.
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Settop box
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5 REPLIES 5
on 11-06-2024 08:19 AM
Message 1 of 6
Hi
OK, keep an eye on things. If it starts to happen again, try a box reset. Press the button on the side 5 times to initiate a factory reset of the box.
Thanks
Karl.
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on 10-06-2024 05:07 PM
Message 2 of 6
Hi Karl
Yes we have retuned and there are no splitters. The box kept freezing yesterday. I unplugged the aerial and plugged directly into TV and this was fine. The box is working ok today though. Not sure it's when the box has been on for a longer time?
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10-06-2024 07:13 AM - edited 10-06-2024 07:14 AM
Message 3 of 6
Hi
Have you tried retuning the channels on the box, did this change anything?
Do you have a single aerial cable going to the box, or do you have any splitters in place ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 07-06-2024 05:34 PM
Message 4 of 6
Hi Karl
It's a netgem N7950-T2C-8-AB2
Regards
David Matthewson
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on 07-06-2024 06:54 AM
Message 5 of 6
Hi
What Model TV box do you have ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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