Bbc 1 & 2 takes me to iplayer

[Parklandgrove]

Hi Karl

I'm starting my own topic as although you've replied to me about this, it seems I was in someone else's thread.  

For a few weeks now, whenever we choose bbc 1 or 2 on the tv, the box puts us on I player and takes a while.

 Were already checked our aerial.  There's no problem with picture quality on bbc , we've checked this on channel 101 and 102. 

I added our netgem.mac number to the notes section on my account as you advised, last Monday.

Also, we have reset the box several times and this doesn't get rid of the problem. 

What happens next?

The problem persists.

Thank you.

 

 

[Casper30]

Hi

1.  it is so annoying, BBC1/BBC2 switches to iplayer.  The banner displays - record watchlist settings etc but NOT  the necessary option of live as was previously the case before this fault - and then jumps to Iplayer.

2. additionally, the netgem box refuses to record overnight.  Is the box going into standby? can this irritation be fixed?  I record a selection of programmes overnight because the box stupidly can't record whilst I watch live TV during the day.

Come on Talktalk, get a better box so we can have the same accessibility to recording whilst viewing as those halcyon days of the old Freeview Box.  I would gladly pay more for a better, more flexible box rather than this weird situation with the netgem box.  Thank you

[Karl-TalkTalk]

Hi

Netgem are rolling out a configuration change this week to resolve this issue.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I'll pass your mac address across to Netgem for investigation.

Regards,

Karl.