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TV Support

For help with your TalkTalk TV box, channels and apps.

Bbc 1 & 2 takes me to iplayer

Parklandgrove
Chatterbox
Private Message TalkTalk
Message 3 of 3

Hi Karl

I'm starting my own topic as although you've replied to me about this, it seems I was in someone else's thread.  

For a few weeks now, whenever we choose bbc 1 or 2 on the tv, the box puts us on I player and takes a while.

 Were already checked our aerial.  There's no problem with picture quality on bbc , we've checked this on channel 101 and 102. 

I added our netgem.mac number to the notes section on my account as you advised, last Monday.

Also, we have reset the box several times and this doesn't get rid of the problem. 

What happens next?

The problem persists.

Thank you.

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20241227_164812.jpg

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi

 

Netgem are rolling out a configuration change this week to resolve this issue.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi

 

I'll pass your mac address across to Netgem for investigation.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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