For help with your TalkTalk TV box, channels and apps.
on 27-02-2024 03:08 PM
I installed my Netgem box about a week ago. Everything seemed to be working fine, but now I can't access live TV. For example, I select Guide, then the channel, then click on Live Channel. It goes to the TV channel but I just get a black screen showing the time and "Live TV", channel icon and info and options Record / Settings / More Info. After a few seconds this screen goes black.
Apps work ok and the aerial lead works fine when plugged directly into the TV. So it's not a connection issue. I've reset all the channels but nothing works. I should also say that the guide screen keeps going black then coming back. Any ideas as to what's going on?
on 13-06-2024 06:55 AM
Hi Sassie,
I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on 12-06-2024 10:00 PM
on 20-05-2024 08:56 AM
Hi Lofty123,
Thanks for the update.
Michelle
on 19-05-2024 09:29 AM
I had the same problem I just pulled the power cable out at the back of the box for 30 seconds re plugged it and it restored and was OK!!!! Hope it works for you !!!
on 27-02-2024 08:39 PM
That's good news.
on 27-02-2024 08:21 PM
Thanks. Turned it all on to try that and - can you believe it - everything was working fine.
on 27-02-2024 04:00 PM
Best try resetting the box.
Push the button on the side 5 times, when on, and this will reset the box so it runs through setup again.
Hope it works and let us know how you get on .