TV Support

Tracey19721 · Wednesday

Hello, when I try to watch amazon prime through my talk talk tv box, there's no sound, it will come on for a few seconds and then go off again.

Do you think this is to do with my router as my Internet is slower than it should be?

I don't have problems with sound watching netflix but it will kick me out at times.

Karl-TalkTalk · Wednesday

Hi

As fr8ys says, not likely to be a router issue. Speeds are about 24mb at the router.

If you can let us know which TV Box you have and how it is connected, we can help.

Let us know if the box is wired to the router, using Wi-Fi or using powerline adapters.

Thanks

Karl.

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fr8ys · Wednesday

Which box do you have do we can offer advice.

Not likely to be your router for volume issues but you could try turning it off for 30 minutes and then testing again in case it's an internet issue.

Have you run a speed test? If so what is it recording?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

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