Can't access live TV

[Normy]

I installed my Netgem box about a week ago. Everything seemed to be working fine, but now I can't access live TV. For example, I select Guide, then the channel, then click on Live Channel. It goes to the TV channel but I just get a black screen showing the time and "Live TV", channel icon and info and  options Record / Settings / More Info. After a few seconds this screen goes black. 

Apps work ok and the aerial lead works fine when plugged directly into the TV. So it's not a connection issue. I've reset all the channels but nothing works. I should also say that the guide screen keeps going black then coming back. Any ideas as to what's going on?

[Michelle-TalkTalk]

Hi Sassie,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Sassie]

• Hi this problem has been driving me crackers for two days and 30 seconds later it’s all working again. 
  Thank you

[Michelle-TalkTalk]

Hi Lofty123,

Thanks for the update.

Michelle

[Lofty123]

I had the same problem I just pulled the power cable out at the back of the box for 30 seconds re plugged it and it restored and was OK!!!! Hope it works for you !!!

[fr8ys]

That's good news.

[Normy]

Thanks. Turned it all on to try that and - can you believe it -  everything was working fine.

[fr8ys]

Best try resetting the box.

Push the button on the side 5 times, when on, and this will reset the box so it runs through setup again.

Hope it works and let us know how you get on .