Can't tune to ITV1. Netgem 4k box.

[freelander303]

I'm having problems that ITV1 doesn't appear on the Freeview guide of my 4k box. If I press no 3 which is where the channel is located the box finds ITV1 but it isn't on the guide list.

I have retuned several times but it still isn't found. Just watching the TV without going through the box finds ITV1 so it isn't a reception issue.

Has anyone had this problem and found a solution?

[fr8ys]

@Sheshe 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

[Sheshe]

I have tried all that and has not helped is there anything else I can do

[Sheshe]

Yes I have the same problem it happened a few days ago 

[Karl-TalkTalk]

Hi freelander303

Did you follow the advice from fr8ys, or try the reset option, and did this help.

Thanks  

Karl. 

[fr8ys]

Hi,,

Can you see 103, the ITV1HD channel and us this in the guide? This will give a clearer picture too 

Appreciate this does not solve your ITV channel 3 issue 

You could try a retune without the aerial plugged in which will clear any memory issues with the box. Once no channels are found reinsert the aerial and try again.

Failing that the last resort is to reset the box. To do this press the on off button on the left hand side 5 times with the box on. This will take you through the setup process from scratch.

Please note that if you have a usb stick attached it will register this as new and you will lose any recordings.

Hope this helps.