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TV Support

For help with your TalkTalk TV box, channels and apps.

Cannt get itvx

Annoyed13
First Timer
Private Message TalkTalk
Message 7 of 7

I cannot get itvx. Do i need a new box.. if i renew my contract will i get a new box at the amount quoted in the renew contract letter 

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6 REPLIES 6

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 7

Please be aware that the new TV Hub goes not record.

 

You should be able to keep your old box and use them in tandem, but you will need a separate aerial feed to both boxes. A simple splitter will do and you will need to purchase leads to each box or you could use the RF output from your YouView box to supply the new box, unless you need this for the TV.

 

Some customers have decided to phone up and cancel their TV subscription and purchase an Amazon Fire stick or Roku Stick instead.

 

It might be worth doing some research and deciding what would suit you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 2 of 7

You will just need to renew the package as you are already paying the TV subscription, and a new box will delivered to you. To do this please call the customer services team on the number 03451720088 during these hours Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed.

Phili
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Message 3 of 7

What cost is an upgraded box?

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Message 4 of 7

Yes, the Youview box does not support Itvx. You will need a new upgraded box.

 

Phili
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Annoyed13
First Timer
Private Message TalkTalk
Message 5 of 7

A you view box

 

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Philile-TT
Support Team
Staff
Private Message
Message 6 of 7

Hi there @Annoyed13 what box do you have? 

Phili
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