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TV Support

For help with your TalkTalk TV box, channels and apps.

Catchup on TV

Chilly65
First Timer
Private Message TalkTalk

on ‎24-11-2024 09:37 AM

Message 3 of 3

I can’t get catchup on ITVX or any app except Iplayer I don’t have a talk talk tv box just the TV and the hub. It worked fine when using my BThub but now the apps all start showing adverts then as soon as program starts get an error message Have read loads of similar posts but they all refer the to the talk talk tv box

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-11-2024 08:09 AM

Message 1 of 3

Hi Chilly65

 

As my colleague advises, you can search online or other TV Forums for your model of TV and see if others have mentioned player issues.  ITVX and others have updated their apps recently and these no longer support some older models.

 

You can check for supported devices for ITVX via https://support.itv.com/en_us/which-tvs-and-streaming-platforms-can-i-watch-itvx-on-rkNpVLbSi

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎24-11-2024 12:12 PM

Message 2 of 3

If it's your TV that is not working you would be best to find a forum dedicated to your make.

 

Before doing so you could try turning your router off for at least  half an hour to rule out a router issue.

 

You could also turn your TV off at the mains for a similar period to see if this helps.

 

Also check your TV has no updates pending or available. If there are updates then install these and try again.

 

Otherwise, as said post on a TV forum as TalkTalk can only support their supplied equipment.

 

Good luck 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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