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TV Support

For help with your TalkTalk TV box, channels and apps.

Problem with 4k box again

Geordyboy1
Participant
Private Message TalkTalk
Message 6 of 6

The problem is that watching catchup  like soaps mostly now and again the screen goes black, so I click the stop button then get back to the program but then sometimes a rotating ring appears so stop again try and up it starts I can manage this, but my wife cannot manage due to age. It is still a pain recording and the palaver about coming out of Freeserve then go to Talktalk and scroll down various programs to get to the recorded one you want. One way out is don’t record 

 

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5 REPLIES 5

Message 1 of 6

Hi

 

If you have the 4K TV HUB, the ITVX app is pre-installed and should show when you press the Home button.   What TV Box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 6

The other stations seem okay but a silly question how do I download itvx app Do I go to my tv home page and click on the itvx logo. 

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Message 3 of 6

Hi

 

Yes, ITVX will handle all ITV content.  Have you ever tested any other apps such as BBC Iplayer or All 4 player to make sure they are working correctly.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Geordyboy1
Participant
Private Message TalkTalk
Message 4 of 6

The soaps seem to be itv so the app must be itvx unless iam wrong 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi

 

Is this one particular catch up app ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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