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TV Support

For help with your TalkTalk TV box, channels and apps.

Ch 5 audio delay

SteveB86
Participant
Private Message TalkTalk

on ‎31-12-2023 09:03 PM

Message 4 of 4

A little bit before Christmas we got our new Talk Talk TV box all is fine other than the audio on channel 5 is delayed slightly, which is very off putting. Any suggestions? Thanks

Steve

Steve Baldwin
Labels:
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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to SteveB86

on ‎02-01-2024 10:16 AM

Message 1 of 4

Hi

 

I noticed this within the My5 app, I turned off the surround setting, restarted the box and tested again, and this seems to work in that app.

 

Karl.

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SteveB86
Participant
Private Message TalkTalk

on ‎02-01-2024 10:13 AM

Message 2 of 4

Thanks for coming back, we have only noticed it on the one channel, I will try your suggestion a bit later.

   

Steve Baldwin
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-01-2024 09:26 AM

Message 3 of 4

Hi

 

Are all other players ok ?

 

If you go to settings then Device Preferences, then Sounds, and turn off Surround sound, does this help at all ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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