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TV Support

For help with your TalkTalk TV box, channels and apps.

Digital hd tv channels not working, bbc itv channel 4

andyrhi
Conversation Starter
Private Message TalkTalk
Message 4 of 4

Hi

 

For about 3 weeks our bbc, itv and channel 4 hd channels have lost signal through our talktalk tv box. I originally put this down to the weather but it has continued. 

This happened about 2 or 3 years ago and was fixed by talktalk sending a replacement box.

Is there a way to test the current tv box we have?

Pretty sure that the aerial isn't to blame, exactly as last time.

Thanks

 

Andy

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3 REPLIES 3

Message 1 of 4

Hi

 

Glad you got this sorted.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 4

Hi Karl, 

 

Many thanks. Signal was still bad, so I checked the aerial, it had slipped position in the loft. All solved.

 

Many thanks 

 

Andy

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

Connect the aerial directly to the TV when the signal is weak and see if the picture breaks up rtc, this will give an indication if there is a weak signal from the transmitter.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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