Can you confirm what you have tried to rectify this please?
Have you tried your aerial direct into your TV? Do you get the channels via your TV tuner? If not then it's most probably an aerial issue and you need to consult a local installer.
Have you tried rescanning via the settings menu?
Have you tried a factory reset of the box?
Please let us know if the above does not help. Thank you.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
