Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Old Remote not working!

First Timer
Private Message TalkTalk
Message 5 of 5

I've rebooted the router the talktalk box, 3 times, changed batteries but remote does not work. Guide wont load, changing channels and the pause/play function not working. The remote is several years old and probably needs replacing.


Support Team
Private Message
Message 1 of 5



YouView are looking into an issue with the Guide not loading correctly. 


You can try a Youview Maintenance Reset  to see if this clears the issue in the interim.




Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


First Timer
Private Message TalkTalk
Message 2 of 5

I've been experiencing problems too, now I know talk talk are on the case I can chill


Community Star
Private Message TalkTalk
Message 3 of 5

You can check if your remote buttons are working by using your smartphone camera.


If you pint the remote at the camera and press a button you know works, it will show as being lit up.


Try the same with a button that doesn't seem to work. If your remote is faulty you will not see it.


Have you tried resetting the remote?


You say you have rebooted the box. Was this by disconnecting the box from the mains or by pressing the on / off button until the box restarts?


If not try one of these to see if the box responds.


Let us know how you get on as there are other resets you can try if still having issues

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

First Timer
Private Message TalkTalk
Message 4 of 5

There is a problem at talktalk with the boxes . They say they are trying to fix it . It would help if they had told us instead of letting us all reset ,new batteries etc.