Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Talktalk 4k box

Geordyboy1
Team Player
Private Message TalkTalk

on ‎28-04-2024 02:26 PM

Message 3 of 3

Got a new 4k box a few days ago and setup an has been ok till today 28 April. On both catch up and watching live through the box there is a breakup of picture and sound only intermittently but enough to spoil the watching. 
Can I do a soft reset without losing setting up the apps and could it resolve the problem 

 

 

Labels:
0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-04-2024 08:04 AM

Message 1 of 3

Hi

 

Also worth a reboot of the router to clear any Wi-Fi issues etc.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎28-04-2024 06:36 PM

Message 2 of 3

Best way to try a soft reset is to turn off from the mains and then on again.

 

If that doesn't work a factory reset from the settings needs to be tried but as you are aware you will need to reset your apps 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026