We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Talktalk 4k box

Geordyboy1
Team Player
Private Message TalkTalk

on ‎28-04-2024 02:26 PM

Message 3 of 3

Got a new 4k box a few days ago and setup an has been ok till today 28 April. On both catch up and watching live through the box there is a breakup of picture and sound only intermittently but enough to spoil the watching. 
Can I do a soft reset without losing setting up the apps and could it resolve the problem 

 

 

Labels:
0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-04-2024 08:04 AM

Message 1 of 3

Hi

 

Also worth a reboot of the router to clear any Wi-Fi issues etc.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎28-04-2024 06:36 PM

Message 2 of 3

Best way to try a soft reset is to turn off from the mains and then on again.

 

If that doesn't work a factory reset from the settings needs to be tried but as you are aware you will need to reset your apps 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2025