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TV Support

For help with your TalkTalk TV box, channels and apps.

I have a 4K freeview play box but cannot get subtitles on any on demand channels.

Mickathy
First Timer
Private Message TalkTalk

on ‎12-05-2024 11:19 AM

Message 3 of 3

I have tried enabling subtitles in  accessibility setting but when I try to watch, even if I press the subtitles button on remote, it says it isn't available, yet I can get subtitles on my Kindle fire for the same programmes. TIA

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎13-05-2024 08:06 AM

Message 1 of 3

HI

 

Each app will have it's own subtitle settings,  but not all apps will provide subtitles for certain content.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎12-05-2024 06:09 PM

Message 2 of 3

The apps will work differently on different devices., so the missing subtitles may well be a feature of the app on the 4k box.

 

The subtitle button may not work on the apps so you may have to look at settings within each app to find subtitles. 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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