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TV Support

For help with your TalkTalk TV box, channels and apps.

ITV and all non ITV channels missing

monster33
Popular Poster
Private Message TalkTalk

on ‎16-09-2024 06:29 PM

Message 6 of 6
My disappearing channels problem.
It was just a temporary return as they disappeared again shortly after. All BBC channels are fine and Freeview tells me all channels are available at this address. Continual retuning just returns the BBC (26) channels.
On our laptops (wifi) no problems at all.
It`s weird.
 
Will the new box with ITVX get rid of the problem ?
 
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to monster33

on ‎23-09-2024 12:37 PM

Message 1 of 6

Hi

 

So glad to hear this has now been resolved.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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monster33
Popular Poster
Private Message TalkTalk
In response to fr8ys

on ‎23-09-2024 12:35 PM

Message 2 of 6

Everything is now working OK.

We booked an Aerial Engineer for this morning and our problem was damp getting into something (splitter ?) on our existing aerial.

We decided on a new aerial with signal amplifier. All channels working fine with almost perfect signal strength and picture quality.

Many thanks for replies.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎17-09-2024 07:16 AM

Message 3 of 6

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-09-2024 07:35 PM

Message 4 of 6

One thing I found when I had an issue was I phoned a trusted local installer and discussed the issue before asking them to call in case there was a local issue they could advise on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk

on ‎16-09-2024 07:12 PM

Message 5 of 6

WiFi plays no part in receiving channels. You must have a terrestrial aerial installed and attached to the box.

 

If you have followed the steps we previously advised, and checked your local transmitter (links in your original thread

https://community.talktalk.co.uk/t5/TV/ITV/m-p/3063841#M188853)

 

Then you will need to consult a local aerial installer to resolve this.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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