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TV Support

For help with your TalkTalk TV box, channels and apps.

ITVX on new talktalk hub

TeeELL
First Timer
Private Message TalkTalk

yesterday

Message 5 of 5

Please can someone tell me how to obtain the ITV app, I have the new ‘hub’ because it is supposed to have ITVX available - it doesn’t and I can’t find it and on-line advice achieves nothing.

 

Thank you

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to TeeELL

3 hours ago

Message 1 of 5

Hi

 

Just a quick question - have you got an aerial connected to the TV HUB.  The ITVX app will not show if no aerial is connected.

 

Karl.

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fr8ys
Community Star
Private Message TalkTalk
In response to TeeELL

yesterday

Message 2 of 5

See here.

 

https://community.talktalk.co.uk/t5/Articles/Restore-your-TalkTalk-TV-box-to-factory-settings/ta-p/2...

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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TeeELL
First Timer
Private Message TalkTalk
In response to fr8ys

yesterday

Message 3 of 5

I cannot find the ‘factory reset’, I’ve been to settings but it simply isn’t there!

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fr8ys
Community Star
Private Message TalkTalk

yesterday

Message 4 of 5

This sometimes happens on initial setup. 

 

Unfortunately you will need to to factory reset the box from the settings menu and the app is then usually installed.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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