TV Support

TeeELL · ‎08-01-2025

Please can someone tell me how to obtain the ITV app, I have the new ‘hub’ because it is supposed to have ITVX available - it doesn’t and I can’t find it and on-line advice achieves nothing.

Thank you

Karl-TalkTalk · ‎09-01-2025

Hi

Just a quick question - have you got an aerial connected to the TV HUB. The ITVX app will not show if no aerial is connected.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎08-01-2025

See here.

https://community.talktalk.co.uk/t5/Articles/Restore-your-TalkTalk-TV-box-to-factory-settings/ta-p/2...

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TeeELL · ‎08-01-2025

I cannot find the ‘factory reset’, I’ve been to settings but it simply isn’t there!

fr8ys · ‎08-01-2025

This sometimes happens on initial setup.

Unfortunately you will need to to factory reset the box from the settings menu and the app is then usually installed.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

TV Support

ITVX on new talktalk hub