We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Tv guide

Simon1959
First Timer
Private Message TalkTalk

11 hours ago

Message 8 of 8

On accessing the TV guide from the remote only a small limited number of channels appear

Labels:
0 Likes
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Simon1959

10 hours ago

Message 1 of 8

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Simon1959
First Timer
Private Message TalkTalk

10 hours ago

Message 2 of 8

Hi Karl, I have to go now, so if it is still the same this evening I'll try you or whoever again

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Simon1959

10 hours ago

Message 3 of 8

Hi

 

OK, If the TV guide does not reappear, then you can try a full reset - press the button on the side 5 times to fully reset the box.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Simon1959
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

10 hours ago

Message 4 of 8

Hi Karl, no change. I did try this yesterday and it didn't work

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Simon1959

10 hours ago

Message 5 of 8

Hi

 

OK, power off the box for 5 minutes then back on and see if the TV Guide populates.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Simon1959
First Timer
Private Message TalkTalk

11 hours ago

Message 6 of 8

I have the 4k TV box. The arial signal is ok. Yesterday I had this problem where suddenly the TV guide only had a small number of channels, 1,2,9,23 and from 201 and up.

I switched on and off and re tuned the channels and this didn't help. When trying it channels I had a message cannot access while recording'.

This morning everything seems to be ok except the TV guide

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

11 hours ago

Message 7 of 8

Hi

 

What model TV Box do you have ?

 

Connect your aerial to your TV and see what channels are on the TV and see if the signal is weak.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2025