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TV Support

For help with your TalkTalk TV box, channels and apps.

Missing bbc channels

Nikki77
First Timer
Private Message TalkTalk

on ‎23-12-2023 12:04 AM

Message 3 of 3

My new talk talk tv box isn’t showing bbc on the guide so I can’t access bbc unless I use the iPlayer app

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-12-2023 08:40 AM

Message 1 of 3

Hi

 

As fr8ys advises, check the reception directly on the TV to see if the channels are having issues.

 

The recent storms over the festive period have been playing havoc in many regions.  Here in the North west, I'm having issues with a number of channels coming and going directly on my TV due to poor signal strength from the transmitters due to the weather.

 

Karl.

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fr8ys
Community Star
Private Message TalkTalk

on ‎23-12-2023 10:30 AM

Message 2 of 3

Are the channels showing on your TV tuner? If not then you may have an aerial issue and will need to consult a local aerial installer. 

 

It may also be the effects on weather conditions as this can cause interference.

 

If the TV has the channels then perform a return. It's best to remove the aerial first and return which will clear any memory the box may hold. Then return with the aerial reconnected.

 

If this still doesn't work, then try a factory reset.

 

Hope it works and please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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