NOW Sports Package but no Boost

[peterfenton]

Hello,

I began a new subscription to the NOW Sports package yesterday. However, the boost function is not working so I can only watch on one device and it is not in HD or with Dolby 5.1

Is it possible for this to be fixed?

[Karl-TalkTalk]

Hi Peter

Glad this as now been fixed for you.

Regards,

Karl. 

[peterfenton]

Hi Karl,

I've just got home from work and the boost is now working.

Thank you very much for all the help.

Peter

[Karl-TalkTalk]

Hi @peterfenton 

One of our Team have reached out to me directly requesting I pass your account details across to get this processed manually.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Our Team are currently working through these to add the Boost manually.  They have not given a Timescale but I do have positive reports of this working.

Thanks  

Karl. 

[peterfenton]

Hi Karl,

I cancelled the paid for upgrade to Boost so just used the 7 day free trial, which worked well. The trial expired yesterday and Boost is no longer working. It has reverted to SD, stereo sound only and for use on only one device at a time. So it looks as though I'm going to have to pay £6 per month to get Boost to work.

Thanks,

Peter

[Karl-TalkTalk]

Hi

You can cancel the boost you have via NOW TV, and test to see if your channels continue without Ad's and on other devices.

Thanks  

Karl. 

[ferguson]

Well along with giving you HD, the Boost also allows you to watch simultaneously on up to 3 devices. So you can check that way. 

[peterfenton]

Hi Karl,

thanks for that, however it's difficult to know whether the fix has worked or not because I hae already signed up to boost. The 7 day free trial ends tomorrow and I am due to be billed for £6 per month after this.

Thanks,

Peter.

[Karl-TalkTalk]

Hi @peterfenton 

Our Teams have applied a manual fix for you, can you test and let me know if the HD Boost is showing for Now TV.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @peterfenton 

Our Teams are investigating to see why this as happened.  there is currently no workaround, and I do not have a timescale as yet for resolution.

Thanks  

Karl.