Netgem 4k box keeps losing channels and recording settings

[kEITH99]

  Have just lost all my scheduled recordings and the guide is not showing all channels  again..This has been happening, nearly on a daily basis, for about 2 months - not happy 

  I keep resetting the box by powering it off and on which after a short while returns the missing channels to the TV guide but it only lasts for a day or so, sometimes not as long as that - it is not a workable solution.  I have read various posts on this issue, so know I am not the only person experiencing this, it is about time it was fixed properly.  I am paying for a service which is not working properly and not delivering what was promised.   Can you please fix the issue or provide me with a solution that delivers the service I signed up to and pay for - Thank you

[fr8ys]

Hi,
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Thank you