Have you checked the internet connection on the box?
How are you connected? Wifi or ethernet? Check the connection status in settings.
Try disconnecting the box from the mains and restart the box.
If none of these work, reset the box, either from the settings or by pressing the on off button on the side of the box 5 times.
Hope this helps. Let us know how you get on.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
