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TV Support

For help with your TalkTalk TV box, channels and apps.

New Hub TV box connecting to an older TV (needing scarp to HDMI cable) not working

RFluff
First Timer
Private Message TalkTalk

on ‎15-11-2024 06:40 PM

Message 3 of 3

Can anyone help me please. 

 

We just set up our Hub TV box - but as we have an older TV bought an HDMI to scarp cable - rather than using the one provided. We turn on the TV, but it's just a blank screen. Can anyone advise me?

 

Can we get it to work?

 

Thanks

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-11-2024 08:07 AM

Message 1 of 3

Hi

 

As fr8ys mentions, do you have access to another TV to test, one with a HDMI input, so a standard HDMI cable can be used, to test the box is working correctly.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎15-11-2024 10:08 PM

Message 2 of 3

I think this may be a resolution issue, as SCART uses a much lower output to the TV than HDMI does. Was the adapter an HDMI to SCART adaptor and not a SCART to HDMI one as i know early on these adaptors were one way only and not universal.

 

The hub is capable of outputting at HD and 4k resolutions.

 

Have a look in settings under picture and see if you can drop the output resolution. 720 x 480 which is the normal output to TV for SCART.

 

Just a thought though that if your screen is blank you wont be able to get into settings either. Do you have a friend who you could set up the box on their HDMI input and then change the resolution to try on your TV?

 

If not then I dont think the box will be suitable for you but staff may be able to advise further on Monday when they are back.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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