New TV Hub Box
on 01-09-2024 03:05 PM
Message 10 of 10
We have been sent a new TalkTalk Hub box to replace an old box. The user is a 94 year old who enjoys simplicity such as being able to record programmes and seeing them again and again. The new box doesn't appear to have a recording facility or a hard disk of any kind. We have installed it but if it is not suitable for him then we will re-install the old box and return the new equipment. We were not informed of the differences between the boxes when taking out the contract. I understand we have 14 days to cancel but I am just checking that he has indeed lost his recording facility and that we can revert to the old box.
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Recording
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9 REPLIES 9
12 hours ago
Message 1 of 10
Hi
Recordable boxes will not be returning. TalkTalk will focus on streaming content moving forward.
Thanks
Karl.
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Friday
Message 2 of 10
Karl, just repeating the mistake doesn't make it right.
Get the recordable boxes back. What did you miss in my previous comment. It seems to have gone way over your head. May I suggest that you pass my comment on to someone in authority.
Not that they'll listen.
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Friday
Message 3 of 10
hi ijammy i totally agree with your message to talk talk its a step backwards without a recorder,but its obvious they have made their mind up on this issue,which is very annoying,like you im sticking with my old box
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on 23-09-2024 07:38 AM
Message 4 of 10
Hi
The industry as a whole is moving towards online streaming content and may providers are now phasing out recording facilities. Over the next few years you will find that the popular providers will start to offer streaming TV boxes without a recording facility.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 21-09-2024 08:25 AM
Message 5 of 10
Gliwmaeden2
That defeats the object of having a 'package'. Talktalks recordable tv box and service was excellent, as is BTs. Taking away a 'recordable' box is a backwards step and they have lost a potential customer now. I'm sure they'll cope without me, but there are a lot of people with the same view. I'd be interested in Talktalks response.
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on 21-09-2024 08:12 AM
Message 6 of 10
You don't have to have the Talktalk TV services - just ask for Broadband (and phone).
Recording boxes can be bought elsewhere, as they always could be, @Watchmanager1.
Gliwmaeden2, a fellow customer.
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on 21-09-2024 07:36 AM
Message 7 of 10
Talktalk has shot themselves in the foot and regressed twenty years.
Who on earth thinks getting rid of recordable TV boxes is, quite frankly, idiotic.
I enquired as to changing back to Talktalk from my BT account (Which I am actually happy with). My BT is coming to the end of it's contract so hoped for a better deal with Talktalk.
HOWEVER! Talktalks lost a customer forever! I'm not going back to the abacus. It's rediculas in this day and age.
As for streaming, i don't need talktalk to do that! I need simplicity. Get a grip talktalk and 'REPAIR' the damage you've done.
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on 02-09-2024 08:58 AM
Message 8 of 10
Hi
You can keep the older box.
TalkTalk no longer provide a recording box, and these older legacy boxes are reaching end of life, so if the older box fails in the near future, it cannot be repaired or replaced. Many ISP's are now moving towards streaming online content as so much content is now available via on demand services.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 01-09-2024 03:59 PM
Message 9 of 10
Hi @IJammy your reading is correct, but @Karl-TalkTalk might have some suggestions. He will be in tomorrow.
I don't work here and all my opinions are my own.
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