We have been sent a new TalkTalk Hub box to replace an old box. The user is a 94 year old who enjoys simplicity such as being able to record programmes and seeing them again and again. The new box doesn't appear to have a recording facility or a hard disk of any kind. We have installed it but if it is not suitable for him then we will re-install the old box and return the new equipment. We were not informed of the differences between the boxes when taking out the contract. I understand we have 14 days to cancel but I am just checking that he has indeed lost his recording facility and that we can revert to the old box.
