apps and remote not working

[jcrwills]

Hi

is anyone else having issues with the netgem tv box and remote?

When we try to view iplayer or itvx my5 etc we get a blank screen which is only resolved by resetting the box, which we do 3 or 4 times aweek.

The remote is sticking or just not working when changing channels. anyh advise?

[Karl-TalkTalk]

Hi

I'm unable to send a remote as we do not have individual stock of these.  All I can do is replace the entire box/remote.  Would you like me to do this ?

Thanks  

Karl. 

[jcrwills]

Hi Karl

The reset helped for the tv box but the remote is still an issue, the  number 1 and 3 dont always work and the channel  up down will change up to 3 channels with one press.

Any way i can get a new remote unit please..

[Karl-TalkTalk]

Hi

By resetting the box, have you completed a full reset - press the button on the side 5 times to initiate ?

Thanks  

Karl.