New TV hub and Sonos

[Rikbie]

I recently renewed my Talktalk account and got a new TV hub.
But when I connected it, I lost the connection with my Sonos soundbar. The Sonos app says that the new hub is blocking access to the soundbar.

Is there a fix for this, or do I have to go back to the old TV box?

[Karl-TalkTalk]

Hi

A returns bag is on the way to you.

Thanks  

Karl. 

[Rikbie]

Hi Michelle,

Sorry for the delay in replying.

I don't have a returns bag - if one could be sent out to me that would be great.

Thanks

Rik

[Michelle-TalkTalk]

Morning,

The TV box would need to be returned to us if it's no longer of any use. Have you received a returns bag?

Thanks

Michelle

[Divsec]

Hi @Rikbie sorry we couldn't help you get this sorted. I would hold onto the new box, however, as Talktalk are likely to request its return.

[Rikbie]

Thanks for your help @Karl-TalkTalk @Divsec . I've plugged the old TalkTalk box back in and everything is working fine. I'm afraid I can't be bothered to persevere with the new box. It'll go to the recycling centre.

[Divsec]

Hi @Karl-TalkTalk mine is a Sonos soundbase and the TV is samsung QE55Q9FNA

@Rikbie which are yours?

[Karl-TalkTalk]

Hi

What model of Sonos do you have and what model of TV ?

Thanks  

Karl. 

[Divsec]

Hi @Rikbie how are you getting on? I use the optical connection directly between TV and sonos

[Rikbie]

Hmm, well when I look at the back of the boxes, there doesn't seem to be an option for anything other than an HDMI ARC connection. I reconnected the old TV hub and it's working fine again. Seems to be a "feature" of the later hub that it blocks the access. One of the HDMI slots in the TV box is specifically for the sound input - if you try connecting the soundbar by any other slot it tells you to use the ARC slot.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Rikbie]

Ah, I see. I didn't realise that! Thanks for your help, I'll try an optical cable.

[Divsec]

That's a really good point from @Karl-TalkTalk it sounds to me as thought you might have a very nice Samsung TV and I connect my Sonos soundbar via optical and it works fine.

[Karl-TalkTalk]

Hi

The TV will usually only operate one HDMI port that is connected, usually you would connect the sound output from the TV to a sound bar via an optical out cable, does the soundbar not have input for an optical cable ?

Thanks  

Karl. 

[Rikbie]

I have a smart TV with its own box. The TV hub connects to it with one HDMI cable. The Sonos connects to it with another HDMI cable.

[Divsec]

Hi @Rikbie how are you connecting Sonos to your equipment?