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TV Support

For help with your TalkTalk TV box, channels and apps.

New TV hub

Scotia55
Whizz Kid
Private Message TalkTalk

on ‎23-01-2024 06:38 PM

Message 6 of 6

Received new tv hub box couple of weeks ago and very pleased with it except for a couple of things.  Sometimes when I turn it on, the picture is very dark.  Need to turn it off then on again to fix it.  And the sound is a bit off with the picture.  I mean, when someone is speaking and it's not quite in sync.  Can I fix these couple of issues?

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Scotia55

on ‎24-01-2024 08:05 AM

Message 1 of 6

Hi

 

Try the factory reset from the settings menu and let me know if this helps.

 

Karl

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Scotia55
Whizz Kid
Private Message TalkTalk
In response to fr8ys

on ‎23-01-2024 07:35 PM

Message 2 of 6

Aye I found it.  And the sound option but doesn't seem to allow me to alter it.  Maybe do a box reset tomorrow.   I need some Netflix at the moment.   😁😁

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fr8ys
Community Star
Private Message TalkTalk
In response to Scotia55

on ‎23-01-2024 07:21 PM

Message 3 of 6

Yes, box settings. Haven't got mine hooked up at present but think it's home button, then up arrow to the cog wheel.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Scotia55
Whizz Kid
Private Message TalkTalk

on ‎23-01-2024 07:00 PM

Message 4 of 6

Hdmi cable is okay.  Are you talking about settings for the box?  Where do I access those?

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fr8ys
Community Star
Private Message TalkTalk

on ‎23-01-2024 06:53 PM

Message 5 of 6

I'd suggest checking the HDMI cable is fully connected.

 

Sometimes turning the cable round and plugging in works. If not then try a different cable if you have one.

 

As a last resort try a factory reset to reset the box in case there is a bug in the software.

 

In settings under sound, there is a setting to synchronise the sound and you can adjust by seconds.

 

Hope this helps.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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