New TV hub

[Scotia55]

Received new tv hub box couple of weeks ago and very pleased with it except for a couple of things.  Sometimes when I turn it on, the picture is very dark.  Need to turn it off then on again to fix it.  And the sound is a bit off with the picture.  I mean, when someone is speaking and it's not quite in sync.  Can I fix these couple of issues?

[Karl-TalkTalk]

Hi

Try the factory reset from the settings menu and let me know if this helps.

Karl

[Scotia55]

Aye I found it.  And the sound option but doesn't seem to allow me to alter it.  Maybe do a box reset tomorrow.   I need some Netflix at the moment.   😁😁

[fr8ys]

Yes, box settings. Haven't got mine hooked up at present but think it's home button, then up arrow to the cog wheel.

[Scotia55]

Hdmi cable is okay.  Are you talking about settings for the box?  Where do I access those?

[fr8ys]

I'd suggest checking the HDMI cable is fully connected.

Sometimes turning the cable round and plugging in works. If not then try a different cable if you have one.

As a last resort try a factory reset to reset the box in case there is a bug in the software.

In settings under sound, there is a setting to synchronise the sound and you can adjust by seconds.

Hope this helps.