Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

New TV hub

Scotia55
Whizz Kid
Private Message TalkTalk

on ‎23-01-2024 06:38 PM

Message 6 of 6

Received new tv hub box couple of weeks ago and very pleased with it except for a couple of things.  Sometimes when I turn it on, the picture is very dark.  Need to turn it off then on again to fix it.  And the sound is a bit off with the picture.  I mean, when someone is speaking and it's not quite in sync.  Can I fix these couple of issues?

Labels:
0 Likes
5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Scotia55

on ‎24-01-2024 08:05 AM

Message 1 of 6

Hi

 

Try the factory reset from the settings menu and let me know if this helps.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Scotia55
Whizz Kid
Private Message TalkTalk
In response to fr8ys

on ‎23-01-2024 07:35 PM

Message 2 of 6

Aye I found it.  And the sound option but doesn't seem to allow me to alter it.  Maybe do a box reset tomorrow.   I need some Netflix at the moment.   😁😁

0 Likes

fr8ys
Community Star
Private Message TalkTalk
In response to Scotia55

on ‎23-01-2024 07:21 PM

Message 3 of 6

Yes, box settings. Haven't got mine hooked up at present but think it's home button, then up arrow to the cog wheel.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Scotia55
Whizz Kid
Private Message TalkTalk

on ‎23-01-2024 07:00 PM

Message 4 of 6

Hdmi cable is okay.  Are you talking about settings for the box?  Where do I access those?

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎23-01-2024 06:53 PM

Message 5 of 6

I'd suggest checking the HDMI cable is fully connected.

 

Sometimes turning the cable round and plugging in works. If not then try a different cable if you have one.

 

As a last resort try a factory reset to reset the box in case there is a bug in the software.

 

In settings under sound, there is a setting to synchronise the sound and you can adjust by seconds.

 

Hope this helps.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026